Some basic questions... answered

Are there any hidden charges?

 

Absolutely not. The prices are quoted to you based on the information you provide at the time of the quote and that price will include all screen charges, art fees*, set-up fees.

Embroidery that requires digitizing of a design will incur that cost directly to you with no up charging. Embroidery can be done on any quantity and it will be price adjusted according to the desired amounts needed.

We recommend however to order what you need the 1st time you order as re-orders will take time process due to the fact we do not save screens and will have to reset the design each time you order. Even if it is just 2 items we still have to reset the design. We do not charge you to reset the design.

  *for basic designs, some designs need a little extra attention.

What are the various decoration methods Outer Edge Screenprinting offers?

 

There are several techniques used to decorate garments, including screen printing (aka silk screening), and iron on/transfers, which are placed on the garment with a specialized machine, and embroidery.  

Outer Edge is a true screen printer using state of the art equipment and traditional screen printing techniques that have been used for decades. We use only the finest plastosol screen printing inks to ensure a durable and long lasting finish that will outlast the garment.

Can you print individual names and/or numbers on my items? 

Yes, you can customize your items with screen printed names and numbers.  In most cases we will actually screen print them using the traditional screen printing processes but in some cases transfer numbers will be used. Individual names can be directly garment screenprinted in one color for an additional fee. We are also able to transfer/iron names or numbers on for a low additional cost. Call for more information.

Can I mix and match different styles and garment colors within my order?

Absolutely, as long as the image/design being printed and the ink colors being used are the same for all the items within your order you can mix and match as much as you like.  If the design is the same but you need to change ink colors there will be a $5 charge per ink color being changed.  You will need to communicate this request on your order and it will show up directly on your invoice. 

I don’t need 24 shirts – can I order less?

You can absolutely order less. Outer Edge prides itself on doing the quantities everyone else has no time to do. Prices are adjusted according to quantity of each order.

I need help with my artwork – can you help us?

Absolutely, at Outer Edge, we can help you with basic edits and layouts and that type of work is included in the prices.  However, if you require full featured, created from scratch artwork, just give us a call and we will see what we can do to create that perfect design for you.  Our typical hourly rate is usually just $25 an hour for full featured, created from scratch concept artwork designed by one of our designers.  Remember that an artwork fee will only be charged for that created from scratch, custom designed artwork.  Basic edits and layouts are included in our price and are typical of over 99% of our orders.  If you have any doubt or questions just call or email us. 

 

What payment methods do you offer?

We understand the unique needs of all of our customers so we offer a variety of payment options to allow each of our customers a choice in how they pay for their product. On larger orders that require more items or for new customers that place first time large orders we may ask for a deposit before printing the item.

CreditCards

We accept Visa &MasterCard. For the security of all credit card transactions, we screen all credit card orders for potential fraud so it is important that the billing address you use in the ordering process matches the billing address of your credit card. All payments sent electronically shall be securely transmitted using secure socket layer (SSL) technology. Purchase Orders from Corporate, Schools and Government.

Net Terms are available to Fortune 500 Corporations, schools and government agencies. If you qualify and wish to use a purchase please order call us at 877.425.EDGE to place your order; we will take care of the rest. Other qualifying organizations wishing to establish net terms and utilize purchase orders may setup special payment options by contacting us directly.

Mailing Address For Purchase Orders or Payments
OUTER EDGE SCREENPRINTING CO
2449 68TH STREET
VAN HORNE, IA 52346

What types of art files do you accept?

We can usually work with just about any type of art file short of a paper napkin.  Obviously, the better artwork you provide us the better your shirts will turn out.  Below is a list of common files we can easily work with.

• Adobe Illustrator (EPS, AI)
• JPG
• GIF
• TIF
• Adobe Photoshop (PSD)
• BMP
• PDF

If your file type is not listed above, please send it anyway. We will do our best to convert it into a file we can work with. If for some reason we can not work with the file(s) you have sent us we will notify you immediately. Please make sure you send us the highest resolution and largest size of your image (300 DPI or greater preferred). The better the artwork you send the better the shirts will look.

If you have any questions regarding your artwork, please contact us at 1-877-425-EDGE.

How do I get my artwork files to you?

You have several options for sending your artwork files:

• You can simply email us. Our mail server will accept file sizes up to 5Mb
• You can also save your file to disk or flash drive and we can work with that for the larger files.

Will I see a sample before you run my order?

We do not like to do any orders without art/design approval first. This is first and foremost especially when your design includes dates and names.  If you want us to proceed on your design without approval we will ask you to waive that in writing. Generally within 5 business days of placing your order you will receive an proof of your artwork designs.  This proof will show you ink colors, image sizes, placement, etc. 

Production samples are usually not provided for orders under 1,000 units unless requested and may incur a sampling charge.  If your order is 1,000 units or more and there is sufficient lead times, at your request, we will produce a production sample for you at no charge.  Please call us for further details.

How long will it take to produce my order?

Once you have placed your order you can expect to receive your proof within approximately 5 business days.  Once you have approved your art proof your order will be put in our production schedule and will be produced within 7 to 10 business days.  Once produced, your order will be ready for pickup/delivery or shipping via UPS.  Please account for the 5 days for art time, 7 t0 10 days for production time, and 1 - 5 days for shipment time in your schedule.  This is not always the case and in extreme need of items we may be able to increase these time schedules but they may incur a slight rush fee.

You ship and Deliver?

We ship UPS Ground shipping within the continental US and price will vary according to the current fees set up by UPS.  If you wish to split your shipment into multiple delivery addresses there may be an additional charge.  If you wish to pay for expedited shipping such as Overnight or Second Day Air, you will be presented with the cost of those service levels directly on your invoice. We offer FREE delivery in the immediate area but this is based on our availability and schedule. You are able to pick your items up directly at any time.